At IELTS Report, we are committed to providing high-quality feedback for your IELTS writing tasks. However, we understand that there may be instances where you are not fully satisfied with the service. This Refund Policy outlines the conditions under which refunds may be issued.

1. General Refund Conditions

• Refunds are not available for completed services where feedback has already been provided.
• We offer a one-time refund only before any writing task has been submitted for review, provided that no feedback has been given.
• Refund requests must be made within 7 days of purchase. After this period, no refunds will be granted.

2. Eligibility for Refunds

You are eligible for a refund under the following circumstances:

• Service Not Received: If, for any reason, you have not received feedback within the expected time frame mentioned on our website, you are entitled to a full refund.
• Technical Issues: If there are technical issues preventing you from submitting your writing task, and we are unable to resolve the issue, a refund may be considered.
• Duplicate Payment: If you mistakenly make a duplicate payment, we will issue a refund for the extra amount paid.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at Support@ieltsreport.com  with your order details (name, email, and purchase reference).
2. Explain the reason for your refund request and provide any relevant details (e.g., if the service was not received, include the date of submission).
3. We will review your request and respond within 5 business days.

4. Processing Refunds

• If your refund request is approved, we will process the refund to your original payment method within 7-10 business days.
• Please note that it may take additional time for the refund to be reflected in your account depending on your bank or credit card issuer.

5. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

• Once feedback has been provided for any writing task, the service is considered complete, and no refunds will be issued.
• Dissatisfaction with the feedback is not grounds for a refund. We aim to provide thorough, professional evaluations, but results may vary based on individual expectations.
• Failure to improve IELTS scores following our feedback does not qualify for a refund, as we do not guarantee specific results.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

IELTS Report
Email:Support@ieltsreport.com